Refund policy

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you have 30 days from the delivery date to request a return or exchange.

To be eligible for a return or exchange, items must be unused, in their original condition, and returned with their original packaging and dust bag.

To initiate a return or exchange, please contact our customer service team at paula@studiopreza.com with your order number.

Archive Sale

Please note that all items purchased from the Archive Sale are final sale. These items are not eligible for refunds and can only be exchanged for another available product, subject to availability.

Return Shipping Costs

The customer is responsible for covering the return shipping costs for all return or exchange requests.

Refunds

Once we receive and inspect the returned item(s), we will process the refund to the original payment method. Please allow 5–10 business days for the refund to appear in your account depending on your payment provider.

For exchanges, the replacement item will be shipped once the returned product has been received and approved.

Thank you for supporting Studio Preza.